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FTD Florists Online Network ("FTD Florists Online. .FOL.," "we" & "Floristintoronto.ca")
is committed to protecting our customers' privacy. We feel it is important that
you fully understand the terms and conditions under which we use the information
we gather from you through the use of each of our FTD Florists Online Web sites
and any other sites that we control (collectively, our "Sites"). Please read
this Privacy Policy ("Policy") carefully to understand how we will use and
protect your personal information. We will never share your personal information
with anyone except as described in this Policy.
Collection and Use of Information
In general, you can visit our Sites without telling us who you are or revealing
any personal information about yourself. In order to better provide you with
numerous products and services, each of our Sites collects two types of
information about its visitors: Personally Identifiable Information and
Non-Personally Identifiable Information.
1. Non-Personally Identifiable Information
When you visit any of our Sites, we may collect some basic Non-Personally
Identifiable Information about you. This information may include information
regarding your operating system, browser software, and IP (Internet Protocol)
address. Non-Personally Identifiable Information is collected in order to
provide you with satisfactory service. We may use the information to detect
problems with our server and to administer our Sites. In addition,
Non-Personally Identifiable Information is compiled by us and analyzed on an
aggregate basis.
2. Personally Identifiable Information
When you place an order or enter a sweepstakes or promotion, we request that you
send us Personally Identifiable Information. This information lets us know the
specifics of who you are and can be used to identify, contact or locate you.
Personally Identifiable Information may consist of: your name, address,
telephone number, email address, birth date, billing information (credit card
number, expiration date and billing address), occasion type (Valentine's Day,
etc.), products purchased, any relevant promotion code and information (for
example, reward program account information) and the gift and message
recipient's name, address, telephone number, email address and any other
information you may provide us ("Personally Identifiable Information" ). We use
Personally Identifiable Information for internal purposes, such as confirming
and tracking your order, subscription or registration, analyzing trends and
statistics, informing you of our new products, services and offers. Personally
Identifiable Information is compiled by us and analyzed on both a personal and
an aggregated basis.
To serve you better, we may combine Personally Identifiable Information you give
us online or through our catalogs. We may also combine that information with
publicly available information about you that we may receive from third parties.
We use that combined information to enhance and personalize your shopping
experience with us, to communicate with you about our products and for other
promotional purposes.
We may contract with third-party companies or persons to provide certain
services including credit card processing, distribution, data management,
promotional services, etc. ("Service Providers"). We provide our Service
Providers with the information needed for them to perform these services. We
also ask our Service Providers to confirm that their privacy practices are
consistent with ours.
3. Placing an Order
When you place an order, we require you to provide us with Personal Information.
We use this information to give you a customized experience and to process the
orders that you place with us.
The recipient phone number, which you furnish to us when you place an order, is
used for delivery purposes. On some occasions, the recipient may be called to
schedule delivery. To maintain our high quality standards, we will occasionally
contact recipients to ensure satisfaction with their gift.
Please note:
We do not offer any
REFUNDS once an order has been received. We also reserve the right to correct
any mistakes on any order due to our fault or system problems beyond our control.
4. Use of Cookies/Clear GIFs
Cookies: Like many other commercial sites, our
Sites may utilize standard technologies called "cookies" and clear GIFs to
collect information about how each of our Sites is used. A cookie is a small
data text file, which a Web site stores on your computer's hard drive (if your
Web browser permits) that can later be retrieved to identify you to us. Cookies
were designed to help a Web site recognize a user's browser as a previous
visitor and thus save and remember any preferences that may have been set while
the user was browsing the site. A cookie cannot be read by a Web site other than
the one that set the cookie. Cookies can securely store a customer's password,
personalize home pages, identify which parts of a site have been visited or keep
track of selections, such as those selected in a "shopping cart." For instance,
cookies allow us to pre-populate (or fill in) an email field with your email
address if you revisit one of our Sites and place an order. When you place an
order, we send a cookie to your hard drive to record the product name, category
of product that you ordered, the amount paid, the order number and any referral
codes.
No Personally Identifiable Information is recorded. When you click through to
any one of our Sites from a promotional email, our Service Provider may send a
cookie to your hard drive recording your IP address and other related
information.
Clear GIFs: Some of our Service Providers may
employ clear GIFs (also known as pixel tags, single pixel GIFs, web beacons or
action tags) for our benefit to help us measure advertising effectiveness. Clear
GIFs help us better manage content on our Sites by informing us of what content
is effective. Clear GIFs are tiny graphics with a unique identifier, similar in
function to cookies, and are used to track the online movements of our users.
The main difference between the two is that clear GIFs are invisible on the page
and are much smaller, about the size of the period at the end of this sentence.
Clear GIFs are not tied to your Personally Identifiable Information. Our Service
Providers may use clear GIFs: (i) in HTML based emails to determine which emails
have been opened by recipients; (ii) to record when products have been ordered
from our Sites; and (iii) to track the visitor traffic on our Sites. These clear
GIFs allow us to measure the usage of each of our Sites by our visitors and the
effectiveness of certain communications and marketing campaigns. We may also use
clear GIFs in a similar manner in our own emails and on our Sites.
Clear GIFs can "work with" existing cookies on a computer if they are both from
the same Web site or advertising company. That means, for example, that if a
person visited "www.companyX.com", which uses an advertising company's clear
GIF, the Web site would match the clear GIFs identifier and the advertising
company's cookie ID number, to show the past online behavior for that computer.
This collected information can be shared with the advertising company. We may
provide such information to our Service Providers but that information can only
be used by our Service Providers for our benefit.
5. Interactive Tools
Within your Personal Account, you have the option to opt in for our additional
services, which include a personal date reminder service and a free online
address book. We use your contact information so that you may take full
advantage of these interactive tools. You may view, edit or opt out of these
additional services at anytime.
6. Mergers and Acquisitions
In the event of a merger, consolidation, or sale or transfer of all or
substantially all of the assets of Florists Transworld Delivery Inc the owner of
FTD Florists Online or its direct or indirect parent company (ies), one of the
assets which would generally be transferred to the purchasing or new entity is
the information we collect from our customers and store in our customer
database. However, the use of this information by any purchasing or surviving
entity would be governed by the terms of this Policy, as amended from time to
time, including any amendment after such transaction. You, of course, will
continue to have the right to opt-out of sharing your information with third
parties.
7. Cooperation with Law Enforcement
We will disclose Personally Identifiable Information, after subpoena or written
request, to cooperate with a law enforcement investigation. We reserve the right
to report to law enforcement agencies any activities that we in good faith
believe to be unlawful.
Security
We use the Secure Sockets Layer (SSL) technology. SSL encrypts your order
information as additional protection against the decoding of that information by
anyone other than us. However, despite all reasonable security precautions and
processes, such as password protection, encryption technology, and use of
firewall technology, no data transmission over the Internet can be guaranteed to
be 100% secure. As a result, while we strive to protect your Personally
Identifiable Information, we cannot guarantee or warrant the security of any
information you transmit to or from our Sites, and you do so at your own risk.
Once we receive your transmission, we will take commercially reasonable
precautions to protect its security on our systems.
If you open a Personal Account with one of our FTD florist Online websites, your
password will be your personal, secret entry code to that Site. When you access
your account information, it is kept on a secure server and a password is needed
to access any account areas. You can change your password as many times as you
like. We recommend that you keep your password in a safe place and that you
always sign off your account and close your browser window once you have
finished your visit. These precautions will help prevent someone else from
accessing your account, especially if you share a computer with other people or
use a computer in a public place such as an Internet café or library.
Links to Other Web Sites
Our Sites may contain links to other Web sites. Privacy policies on such linked
sites may be different from our Policy. We are not responsible for the privacy
practices and content of these third-party Web sites. You access such linked
sites at your own risk. We urge you to follow safe Internet practices and do not
supply Personal Information to these Web sites unless you have verified their
security and privacy policies.
Child Protection
We take special care to protect the safety and privacy of children. Our Sites
are general audience sites. Consumers making purchases on our Sites must have a
valid credit card and be 18 years of age or older. It is the policy of FTD
Florists Online not to collect personal information on any person under the age
of 18 and we request that any person under age 18 not submit any personal
information via our sites. Our reminder and greeting services are designed not
to gather birth dates (with years) or other personal information for children
under 13.
Sale, Trade or Rental of Personally Identifiable
Information
We only share Personally Identifiable Information with businesses that we
believe to be reputable and that can provide you with offers and information
that we think will be of interest to you. If you would like to opt-out of our
providing your name and mailing address to third parties, please follow the
procedure outlined in the Opt Out / Modify section below. We do share Personally
Identifiable Information with our floral and gift distributors for the purpose
of fulfilling and delivering your orders. We may offer free promotional emails
and send promotional direct mail for products and/or services offered on any one
or more of our Sites or from businesses that we believe are reputable, as a
service to our prior customers from any of our Sites. You have several options
for altering or removing your information from our database at any time: see
"Opt Out / Modify" section below.
Credit Card
When making purchases with our network of FTD florist web sites your credit card
will be authorized and charged by each individual florist upon receipt of the
encrypted order information.
As always, consumers making purchases must have a valid credit card, be at least
18 years of age or older, and have a good credit standing.
Your Consent
By shopping at our Sites or opening an account with Florists Online florists ,
you consent to the use of your Personally Identifiable Information by us in the
manner specified in this Policy. We, however, have the option to change, modify,
or add to the terms and conditions of the Policy at any time. We will inform you
of any changes by posting the revised Policy on our Sites. Any customer who does
not agree to the revised Policy has the option to opt-out. The Policy will go
into effect on the date posted. The new Policy will apply to all current and
past users of our Sites and will replace any prior policies that are
inconsistent.
For our Sites that accept international orders, if you are located outside of
the United States, please be aware that any information you provide will be
transferred to the United States. By using our sites or providing us with your
information, you hereby consent to this transfer. In addition, if you provide
data about other individuals (such as gift recipients), you agree that you have
obtained consent from each such individual to the submission and processing of
such information to the terms of this Policy, including without limitation the
transfer of such data to the United States. Although we will collect and use
your information only as stated in this Policy, laws generally applicable to the
protection of personal data in the United States may not be as stringent as
those in some users' home jurisdictions.
For more information please e-mail:
sales@floristintoronto.ca
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